B2C Chat
Our B2C Chat solution is built on our The Captivate Hub Chat Platform.
Our Solution
Our unique solution brings all external chats into MS Teams or Slack. Or wherever you want.
Impact:
- Easily plug into Teams/Slack to provide omnichannel
- Bring external chat under IT control
- No new desktop app – simple installation and messages flow into Teams/Slack
- Route chats anywhere in the organisation
- Deploy any vendor’s bot for triage, routing, information
- Full compliance with existing current IT internal standards for Teams/Slack
- Customer controls all requirements
Industries
Chat directly to your clients, investors, recruit, agents and buyers, send updates, questions, images, links from MS Teams, and or in Slack.
Estate Agents
Chat to buyers and vendors in their apps send property URLs from MS Teams, and or Slack.
Recruiters
Chat to candidates sending CV's, Interview Maps, Job Descriptions from MS Teams, and or Slack.
Travel Agents
Chat to clients, sending holiday images, URLs, offers from MS Teams, and or Slack.
Builders
Chat to clients, sending images, questions and updates from MS Teams, and or Slack.
Accountants
Chat to clients, sending questions, advice, URLs, images from MS Teams, and or Slack.
Insurers
Chat to clients, sending questions, advice URLs, images from MS Teams, and or Slack
Brokers
Chat to buyers, investors, agents and vendors in their apps send property URLs from MS Teams, and or Slack.
Hospitality
Chat to agents and clients sending questions, advice URLs, images from MS Teams, and or Slack
Consultants
Chat to clients, sending questions, advice URLs, images from MS Teams, and or Slack
Chatting directly into your MS Teams inbox
get started
The Captivate Hub Freemium offer. Unlimited use of all The Hub features for two weeks then permanent Freemium of up to 300 messages a month.
- Unlimited Website
- Unlimited Agents
- Free To Start
Our B2C Chat Solutions
Because this solution is based on our Captivate Hub middleware it is easily expanded to support any current or future chat tech
B2C Chat For Consumer Facing Industries
B2C Chat (employees messaging consumers using chat such as WhatsApp) is risking compliance, is inconvenient and potentially costly. Bring it into the business in Microsoft Teams, Slack or any other internal messaging system.
The Problem
As consumers increasingly chat using apps such as WhatsApp, Messenger or Twitter, they are expecting businesses to chat with them in those apps.
Agents, Recruiters and Brokers are all chatting to candidates, buyers, clients and vendors but this means businesses have to use those consumer apps with serious consequences:
Impact:
- It is non-compliant and not recorded anywhere
- There are major inefficiencies as employees switch between business and consumer systems
- Open to GDPR and law suites
- Messages go missing in the muddle of contacts and groups
