Live Chat Software
Chatting to customers, made easy. Bring all types of customer chats into Teams or Slack with Captivate Chat.
MS Teams | Slack Chat | Pricing | Other Chat
Live Chat Messaging Platform
Live Chat Applications, Chatbot And Channels
Send instant messages to clients, users or channels in MS Teams. Efficiently manage your customer chats automatically.
Chat To Messenger
Chat To Twitter
Chat To Instagram
Why CX Matters
The conversational market is forecast to grow from $7.2bn in 2020 to $17.4bn in 2024
Key part of the conversational systems market is customer experience
Customer Experience Is The New Battlefield
- 88% of companies now prioritizing customer experience in their contact centres.
- Tte importance of multi-channel servicing is increasing
- Mobile customer experience is becoming the priority
- Self service help is the first choice – 67% of customers prefer self-service over speaking to a company representative
get started !
The Captivate Chat Freemium offer. Unlimited use of all The Hub features for two weeks then permanent Freemium of up to 300 messages a month.
Multichannel Live Chat Solutions
The Captivate Chat will convert chat to support Facebook Messenger as a channel.
The Captivate Chat will convert chat to support Instagram Direct Messaging as a channel.
The Captivate Chat will convert chat to support WhatsApp as a channel.
IBM Watson Assistant allows customers to easily integrate AI conversation into their chat.
The Captivate Chat will convert chat to support Twitter as a channel via Direct Messaging.
The Captivate Chat will convert chat to support SMS as a channel. Text only is supported.
Captivate Chat Features
Web Chat Widget
A fully customisable web chat widget with working hours, customisable forms, multi chat Panel, Search bar (linkable to Watson Discovery) Custom Responses (forms, video, cards) and much more.
NLP Router
Allowing multi-vendor, multi-purpose bots to exist in the same ecosystem is highly complex. The NLP Router allows user based and automatic conversation switching.
Reporting
The Hub uses leading off the shelf reporting tools including: PowerBI, Kibana and IBM Cognos
External Collaboration
Expand MS Teams and Slack to the outside world. This brings your customers closer to your organisation increasing retention and sales.
Omnichannel
Supports Messenger, WhatsApp, Twitter, Web Chat, Alexa, SMS, LinkedIn and more coming soon.
ALCA
The AI Live Chat Router (ALCA) is the Natural Language Interface to The Hub. This means users do not need to learn how to use The Hub, they just chat with it – e.g. “Switch this chat to the Sales Bot”. It also means the the Hub allows any live chat solution to be integrated.
get started
The Captivate Chat Freemium offer. Unlimited use of all the features for two weeks then permanent Freemium of up to 300 messages a month.
- Unlimited Website
- Unlimited Agents
- Free To Start
