Microsoft Teams Live Chat with IBM Watson

IBM Watson Assistant allows customers to easily integrate AI conversation into their chat.

Multichannel Live Chat Solutions

MS Teams Live Chat

Over100 million daily active users are now working on Microsoft Teams which means they can instantly expand it to support omnichannel live chat with IBM and Microsoft bots. Customer Centre agents no longer have to move between a live chat solution and their internal collaboration system. Instead they can bring customers closer and improve CX but having those chats right there in Teams.

The Captivate Hub is a native Teams application, not a tab which means those conversations can be switched around the organisation, other Teams members can be added and the full functionality of Teams is preserved.

This comes with support for web chat, Facebook Messenger , WhatsApp , Twitter and Instagram as well as IBM Watson Chatbots.

IBM Watson Assistant

IBM Watson Assistant allows customers to easily integrate AI conversation into their chat. Watson natively supports channels however by using The Hub, customers are not tied in to IBM’s channel and live chat strategies or prices and can also add Microsoft, Amazon and Google NLP techs.

Webchat

The Captivate Hub has its own fully configurable Web Widget which can be placed anywhere on your website. Colours and avatars can all be altered as well as the Title and Subtitle. The file and emoticons buttons as well as opening hours of the site can be changed.