WhatsApp Inbox

Why have a separate WhatsApp Inbox when you can simply extend Teams or Slack to chat with people using WhatsApp on their phones?

No separate solution to support, install or train people on.  Just reach out of your existing messaging platform to reach people in their favourite chat app.

Whatsapp Inbox

WhatsApp Team Inbox For B2C

Shadow chat (employees messaging using consumer chat such as WhatsApp) is risking compliance, is inconvenient and potentially costly. Bring it into the business in Teams, Slack or any other internal messaging system.

Whatsapp Team Inbox

Our Solution

Our unique solution brings all external chats into MS Teams or Slack Or wherever you want.

Impact:

  • Easily plug into Teams/Slack to provide omnichannel
  • Bring external chat under IT control
  • Easy, familiar UI
  • Route chats anywhere in the organisation
  • Deploy any vendor’s bot for triage, routing, information
  • Full compliance with existing current IT internal standards for Teams/Slack
Whatsapp Inbox

Chatting directly into your MS Teams inbox

Whatsapp Desktop

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The Captivate Hub Freemium offer. Unlimited use of all The Hub features for two weeks then permanent Freemium of up to 300 messages a month.

The Problem

  1. Many businesses chat with consumers on a regular basis
  2. Agents chat to them using consumer tech but use internal messaging for business

Impact:

  • Two silos, internal and external
  • Shadow chat is non-compliant and without record
  • Open to GDPR and law suites
  • Messages go missing
  • User confusion
  • Cost

Captivate Solution

This solution is based on our Captivate Hub middleware it is easily expanded to support any current or future chat tech

Als/NLPs

System Integration

Data Insights Across Channels

Channels

Live Chats

Current Features

Further channels, live chats, chatbots and systems are easily integrated. As the number of these grow the product becomes more powerful

Get Started Now

The Captivate Hub Freemium offer. Unlimited use of all The Hub features for two weeks then permanent Freemium of up to 300 messages a month.
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