Live Chat Features

Expand your Teams / Slack to chat to your customers or bring your existing live chat into the organisation.

MS Teams | Slack Chat | Pricing | Other Chat

Captivate Hub Features

The Captivate Hub is a platform that allows developers to easily build vendor agnostic natural language apps but we include a growing number of apps and features with it.

Web Chat Widget

A fully customisable web chat widget with working hours, customisable forms, multi chat Panel, Search bar (linkable to Watson Discovery) Custom Responses (forms, video, cards) and much more.

NLP Router

Allowing multi-vendor, multi-purpose bots to exist in the same ecosystem is highly complex. The NLP Router allows user based and automatic conversation switching.

Reporting

The Hub uses leading off the shelf reporting tools including: PowerBI, Kibana and IBM Cognos

External Collaboration

Expand MS Teams and Slack to the outside world. This brings your customers closer to your organisation increasing retention and sales.

Omnichannel

Supports Messenger, WhatsApp, Twitter, Web Chat, Alexa, SMS, LinkedIn and more coming soon.

ALCA

The AI Live Chat Router (ALCA) is the Natural Language Interface to The Hub. This means users do not need to learn how to use The Hub, they just chat with it – e.g. “Switch this chat to the Sales Bot”. It also means the the Hub allows any live chat solution to be integrated.