Captivate Chat supports any live chat solution but with the incredible explosion of MS Teams & Slack, we figured it wise to implement them as live chat solutions. This means that The Hub allows organizations from the smallest to the largest to easily expand their use of Microsoft Teams or Slack outside of their companies bringing live chat across all channels into Microsoft Teams and Slack

For Teams this isn’t just a tab on the Microsoft Teams app, but right there inside Microsoft Teams.

This means that anyone you choose within your organisation can talk to the outside world – contact center agents, subject matter experts or even C- Level execs without spending anything on a live chat platform. But if you want to bring your own live chat we can easily integrate it!

The Captivate Chat can be deployed into your cloud giving you total privacy and is also available as a Mobile SDK meaning you can easily embed live chat into your mobile apps.

Features:

• Avoid Vendor Lock-In
• Choose any technology you want
• Future-proof your messaging architecture 
• Know your customer in real-time 

The Hub

It is an open architecture that is designed to grow with the Conversational Systems industry and your business needs – as the industry adds vendors, chatbots, channels and live chat solutions, The Hub opens these all up to customers and organizations. This means that businesses can keep pace with the burgeoning conversational systems market leveraging its benefits while avoiding vendor lock-in.