MS Teams Live Chat
Over100 million daily active users are now working on Microsoft Teams which means they can instantly expand it to support omnichannel live chat with IBM and Microsoft bots. Customer Centre agents no longer have to move between a live chat solution and their internal collaboration system. Instead they can bring customers closer and improve CX but having those chats right there in Teams.
The Captivate Hub is a native Teams application, not a tab which means those conversations can be switched around the organisation, other Teams members can be added and the full functionality of Teams is preserved.
This comes with support for web chat, Facebook Messenger , WhatsApp , Twitter and Instagram as well as IBM Watson Chatbots.
Microsoft Bot Framework
The Microsoft Bot Framework and Microsoft’s Natural Language AI, LUIS are supported. These allows customers to easily integrate AI conversation into their chat ecosystem. The Hub will provide all standard channels as well as agent support via integrated live chat solutions.
Multichannel Live Chat Solutions
The Captivate Hub will convert chat to support Facebook Messenger as a channel.
The Captivate Hub will convert chat to support Instagram Direct Messaging as a channel.
The Captivate Hub will convert chat to support WhatsApp as a channel.
IBM Watson Assistant allows customers to easily integrate AI conversation into their chat.
The Captivate Hub will convert chat to support Twitter as a channel via Direct Messaging.
The Captivate Hub will convert chat to support SMS as a channel. Text only is supported.
The Captivate Hub Freemium offer. Unlimited use of all The Hub features for two weeks then permanent Freemium of up to 300 messages a month.