Slack Live Chat with IBM Watson Assistant
Combine Slack, IBM Watson Assistant and FB Messenger with Captivate.
Slack Live Chat with IBM Watson Assistant
Combine Slack, IBM Watson Assistant and FB Messenger with Captivate. Over 15 million daily active users are now working on Slack Live Chat which means they can instantly expand it to support omnichannel live chat with IBM Watson and Microsoft bots. Customer Centre agents no longer have to move between a live chat solution and their internal collaboration system. Instead, they can bring customers closer and improve CX but having those chats right there in Slack. Slack is the original internal unified communications application and is favoured by tech organisations which makes it a natural fit for The Hub.
IBM Watson Assistant
IBM Watson Assistant allows customers to easily integrate AI conversation into their chat. Watson natively supports channels however by using The Hub, customers are not tied in to IBM’s channel and live chat strategies or prices and can also add Microsoft, Amazon and Google NLP techs.
Live Chat Applications And Channels
Send instant messages to clients, users or channels in MS Teams. Efficiently manage your customer chats automatically.
Chat To Messenger
Chat To Twitter
Chat To Instagram
Add Us On Slack!
Captivate Hub manage all your live chat in one web app. Chat your customers or bring your existing live chat into the organisation.
Captivate Hub Features
Web Chat Widget
A fully customisable web chat widget with working hours, customisable forms, multi chat Panel, Search bar (linkable to Watson Discovery) Custom Responses (forms, video, cards) and much more.
NLP Router
Allowing multi-vendor, multi-purpose bots to exist in the same ecosystem is highly complex. The NLP Router allows user based and automatic conversation switching.
Reporting
The Hub uses leading off the shelf reporting tools including: PowerBI, Kibana and IBM Cognos
External Collaboration
Expand MS Teams and Slack to the outside world. This brings your customers closer to your organisation increasing retention and sales.
Omnichannel
Supports Messenger, WhatsApp, Twitter, Web Chat, Alexa, SMS, LinkedIn and more coming soon.
ALCA
The AI Live Chat Router (ALCA) is the Natural Language Interface to The Hub. This means users do not need to learn how to use The Hub, they just chat with it – e.g. “Switch this chat to the Sales Bot”. It also means the the Hub allows any live chat solution to be integrated.
get started
The Captivate Hub Freemium offer. Unlimited use of all The Hub features for two weeks then permanent Freemium of up to 300 messages a month.
- Unlimited Website
- Unlimited Agents
- Free To Start
